TERMS & CONDITIONS
WHO WE ARE
sequinsandfeathers.co.uk ("site") is a trading name of Sequins and Feathers, and any references to "us", "we" and "our" in these terms are references to Sequins and Feathers.
Postage costs vary with each order. All orders will be sent via a main courier service or Royal Mail Recorded Delivery, these will require a signature on delivery. All items will be packed carefully. Local deliveries will be made in person. Any damages which have occurred during delivery must be reported immediately, and within 48 hours of receipt. You must keep all packaging as that may be required in the event of a claim. We cannot accept responsibility for late delivery due to factors beyond our control (e.g. strike action).
CANCELLATIONS, ERRORS AND RETURNS
Customers in the eu can cancel any order(s) (other than for customised goods) or return any goods, for any reason, within 30 days of the goods arriving. this does not affect your statutory rights, and includes the 14 day statutory cooling off period. If you would like to cancel goods you will receive a full refund within 14 days of cancelling and returning your goods. You may use our cancellation form, but it is not obligatory.
If you wish to return an item then please email and you will be advised of the address you need to return your items to. You are responsible for the postage costs of returning the goods to us. we would advise you use a recorded method of posting the goods back to us.
Unfortunately we cannot accept returns, or process refunds for goods which have been personalised (including engraved, or stamped goods).
Sometimes things can go missing in the post. if you order an item, and it has not turned up within seven working days in the UK, 14 working days in the EU, or 20 working days in the rest of world, then we will send out a replacement, and include a freepost returns envelope for you to return the original order if it does ever appear. if there is limited stock of the goods which you have ordered, we will contact you to discuss the best resolution.
All items and packaging should be kept out of the reach of young children and babies, as our items and packaging may contain small parts and/or materials that could pose a potential hazard.
In the current climate of Covid-19 it is essential that you follow your own hygiene processes when accepting delivery of and unpacking your goods.
PRODUCTS AND PRICES
We try to ensure all the information on our site is accurate, however we sometimes make mistakes. all our product images, dimensions, weights, descriptions and photographs are approximate and may vary from one item to the next. you should not rely on these product specifications, and we will not be held liable for any incorrect information.
If we discover that any goods have incorrect information, including prices, due to typographical errors, we reserve the right to cancel your order.
All prices quoted are inclusive of VAT and do not include any delivery charges. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, the imposition of any taxes or duties, or if there has been a typographical error or omission in the published price whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order.
If you are ordering goods for delivery outside the EU, the recipient will be responsible for any duties and taxes levied at the point of delivery.
ACCEPTING YOUR ORDER
All goods displayed on the website are invitations to treat. when you place items in your cart and confirm an order; you make an offer to purchase those goods from us. You will receive a confirmation email, confirming your offer. the contract for the sale of the goods will be completed once that offer has been accepted by us. This acceptance occurs at the point at which we send an email confirmation to you confirming the dispatch of your goods. until such time as the goods have been dispatched, there is no contract for the sale of goods. the offer will be deemed to be accepted in the UK, regardless of the country of residence of the servers in which your email inbox is stored.
All materials and information on the site including without limitation any trade names, source code, logo, design, text, graphic(s) and their arrangement ("content") are licensed to, or are the exclusive property of us. you may not copy, distribute, modify, alter, republish or transmit the content in any form or by any means without our prior written consent. You may access and use the content and the site for your own personal use only. You may print off one copy or download extracts of any page(s) from our site for your personal reference, and direct others to the site via links, subject to our linking policy. You may not in any way reproduce or publish the site or any of the content for commercial purposes without a valid licence which may be purchased from us or our licensors. if you do decide to print off one copy, or download any of the material, you must not modify this in any way.
PRIVACY AND DATA PROTECTION