CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help!
Call us at 07739 123801 or send us an email: hello@sequinsandfeathers.co.uk

 

FAQ

What are your delivery options?

All items have the option to be sent by Royal Mail or Recorded Delivery and will arrive in 2-5 working days, deepening on postal options. Recorded deliveries will require a signature upon delivery. 

 

If you request an alternative delivery option by contacting hello@sequinsandfeathers.co.uk then the timescales noted above will vary. 

Do you provide International delivery?

If you wish to make a purchase but require International Delivery then please email: hello@sequinsandfeathers.co.uk

How do I return an item?

Whilst we would hope that you are delighted by your purchases, we realise that sometimes an item may need to be returned. If you need to return an item please follow the below steps:

1. Email: hello@sequinsandfeathers.co.uk within 10 days of your purchase arriving following which you will be informed as to how to return your garment

2. Return the garment(s) within 28 days of delivery.

​3. Please also note the below terms

  • We ask that the items are unworn and unwashed.

  • Items must have all tags still attached.

  • We are unable to accept returned items which have been marked by makeup, false tan or creams and ask for care to be taken when trying your items on.

  • We reserve the right not to refund you if you return items to us outside of the terms noted above

NB The cost of the return is paid by the customer.

What is the overall philosophy of Sequins & Feathers?

We delight in beautiful, chic clothes with clean lines that have a touch of glamour to them. More importantly we love how just popping on that tulle skirt, sequin blazer can help give a girl an extra spring in their step. We have fought body image issues and confidence issues for years and if that one precious item of clothing or handbag can make you feel like you can conquer the world then that's what makes us smile.

Where do you source your garments and accessories?

It's important to us that the garments and accessories that we source for our customers are designed and manufactured by companies that are committed to making the world a better place in particular we want to know that the companies we buy from look after their workforce and their local communities. We are constantly reviewing our supply chain to ensure that we are  playing our small part in the steps towards achieving the Sustainable Development Goals.

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At Sequins and Feathers you can find a hand picked selection of items of ladies clothing and accessories that will add a touch of glamour and sparkle to your wardrobe.

© 2020 by Sequins and Feathers